Privacy Policy

Effective date: January 15, 2026 · Operator: 18WheelerClaims.com (“we,” “us”)

The one-paragraph version: if you submit the case review form, we share your submission with up to three participating law firms so they can contact you — that is the entire purpose of the service, and under California law that sharing is treated as a “sale” or “sharing” of personal information, which you can opt out of. We don't run ad networks on this site, and we don't sell your data to anyone other than the participating firms handling your request.

1. What we collect

• Information you submit: name, phone number, email, crash details (date, state, vehicle type, role, injuries, fault perception, representation status), and anything you write in free-text fields — on the case review form or the attorney application form.
• Consent metadata: the consent checkbox state, the version of the consent text you saw, a UTC timestamp, your IP address, and your browser's user-agent string. If TrustedForm or Jornaya are enabled, their certificate tokens as well. We keep this to document the consent you gave.
• Chat messages you type into the automated assistant (processed to generate a reply; do not include sensitive medical or financial details).
• Usage data: standard server logs (IP, pages requested) and Google Analytics 4 events (see Cookies below).

2. How we use it

• To deliver your case review request to participating law firms and their intake agents — the core service.
• To document TCPA consent and comply with legal obligations.
• To operate, secure, and improve the site (spam filtering, analytics, debugging).
• To evaluate and onboard law firms that apply to the network.

3. Sale/share of personal information (CCPA/CPRA disclosure)

When you submit a case review request, we disclose the categories of information listed in Section 1 (identifiers, and the crash and injury details you provide) to up to three (3) participating law firms or their agents, in exchange for advertising or marketing fees. Under the California Consumer Privacy Act as amended by the CPRA, that disclosure may constitute a “sale” or “sharing” of personal information. We do not sell or share personal information for cross-context behavioral advertising, and we do not knowingly sell or share the personal information of anyone under 16.

Do Not Sell or Share My Personal Information: to opt out, email privacy@18wheelerclaims.com with the subject “Do Not Sell or Share” from the email address (or including the phone number) you submitted. Note that opting out before your request is delivered means we cannot provide the matching service, since sharing your request with firms is the service.

4. Your other privacy rights

Depending on your state (California, Colorado, Connecticut, Virginia, Utah, Texas, and a growing list of others), you may have the right to know what personal information we hold about you, to obtain a copy, to correct it, or to have it deleted. Send any request to privacy@18wheelerclaims.com; we will verify your identity against the submission on file and respond within the time your state's law requires. We do not discriminate against anyone for exercising privacy rights.

5. Revoking TCPA contact consent

The consent you give on the form — to be contacted by us and by participating firms, including by autodialed and prerecorded calls and texts — can be revoked at any time. Reply STOP to any text message to stop texts from that sender; tell any caller to stop calling; or email privacy@18wheelerclaims.com and we will pass your revocation to the firms that received your request. Reply HELP to any text for help. Message and data rates may apply; message frequency varies. Revoking consent does not undo contacts already made, and firms you have engaged may contact you under your own agreement with them.

6. Retention

We retain lead submissions and their consent metadata for up to five (5) years — consent documentation is the record that protects both you and the firms if a dispute arises about who agreed to what. Attorney applications are kept for up to two (2) years. Chat messages are processed to generate a response and are not stored by us beyond standard server logs, which rotate on a schedule of ninety (90) days or less. We delete sooner on verified request where the law allows.

7. Cookies and analytics

We use Google Analytics 4 to understand site usage (pages viewed, form starts and completions, approximate location from IP). GA4 sets cookies and receives your IP address and device information; we configure it for analytics only. This site runs no advertising networks, no ad cookies, and no cross-site trackers. Your browser's “Do Not Track” and Global Privacy Control signals: because our only “sale/share” happens when you affirmatively submit the form, GPC signals do not change form processing, but you may opt out as described in Section 3 at any time.

8. Service providers

We use infrastructure providers to run the service: hosting, email delivery (Resend), analytics (Google), optional lead-certification (ActiveProspect TrustedForm, Jornaya), and the AI provider that powers the chat assistant (Anthropic). Each receives only what it needs to perform its function.

9. Security

Transport encryption (HTTPS) everywhere, minimal data collection, access limited to personnel who operate the service. No system is perfectly secure; if a breach affecting your information occurs, we will notify you as the law requires.

10. Children

This service is for adults. We do not knowingly collect information from anyone under 18; if you believe a minor's information was submitted, contact us and we will delete it.

11. Changes

We will post any changes here with a new effective date. Material changes to how we share personal information will be flagged prominently on this page.

12. Contact

privacy@18wheelerclaims.com — or by mail at the address provided on request.